Refund and Returns Policy

Overview

Thank you for shopping with Skinoya (https://www.skinoya.com). We specialize in providing high-quality digital products such as eBooks, guides, and downloadable skincare resources.

Since our products are digital and instantly accessible, this Refund & Returns Policy outlines the conditions under which refunds may or may not be granted.

By purchasing from Skinoya, you agree to this policy.

1. Digital Product Policy

All products sold on Skinoya are digital goods, meaning they are delivered electronically and cannot be physically returned.

Once a digital product has been downloaded or accessed, it is considered delivered and used.

2. No Refund Policy (Standard)

Due to the nature of digital products, all sales are final.

We generally do not offer refunds, exchanges, or cancellations once a purchase is completed.

This includes:

  • eBooks
  • Digital guides
  • Downloadable files
  • Templates or worksheets

3. Exceptions for Refunds

Refunds may be considered only in the following exceptional cases:

  • You were charged multiple times for the same product
  • The file is corrupted or not accessible, and we are unable to fix it
  • You did not receive the download link after purchase
  • Technical error from our side during delivery

If any of these issues occur, please contact us within 7 days of purchase.

4. How to Request a Refund

To request a refund (if eligible), please contact us at:

kmatkstore@gmail.com

Please include:

  • Full name
  • Order number or proof of purchase
  • Product name
  • Description of the issue

We aim to respond within 24–48 hours.

5. Product Support

If you experience any issues with downloading or accessing your product, we are happy to assist you. Our priority is to ensure you receive full access to everything you purchase.

6. Unauthorized Use

Sharing, reselling, or distributing Skinoya digital products without permission is strictly prohibited and may result in legal action.

7. Policy Updates

We reserve the right to update or modify this Refund & Returns Policy at any time without prior notice. Changes will take effect immediately upon posting on this page.

8. Contact Us

If you have any questions about this policy, please contact:

Email: kmatkstore@gmail.com
Website: https://www.skinoya.com

Thank you for choosing Skinoya. We appreciate your trust and support.

Skinoya Team